Frequent Asked Questions

Account

You can browse on our website and add items to your cart without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shipping with us will be even easier

If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven’t accidentally left Caps Lock on. Still can’t log in? Kindly email us at [email protected] or Whatsapp us at Whatsapp Centre +6013-5000 157 and our representative will help and assist you more!

Payment

You can pay using any of the following:

Direct Online Transfer: (Internet banking such Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online etc.)

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a despatch confirmation email when your order is dispatched for delivery.

Return & Exchange

Unfortunately, once your order is complete, you can no longer add items, change or cancel your order.

Any return is only valid 3 days after received the item and it is only valid for defects on the products in terms of label and content of the products with the cap sealed and broken item due to poor wrapping services. Please email us order details and item faulty proof at [email protected]

Any delivery cost shall be borne by customers.

Delivery

Kindly visit POSLAJU or J&T  website and key in your tracking number. If you still facing difficulties, do contact us at WhatsApp Centre +6013-5000 157 or email us at [email protected]

For domestic, it may take 2-5 working days to arrive.

We would like to apologize for any inconveniences. Please email us your order ID/slip and state which items are missing, please do contact us at Whatsapp Centre +6013-5000 157 or email us at [email protected]

Technical

Please contact us at please do contact us at Whatsapp Centre +6013-5000 157or email us at [email protected]. Our Customer Service team will help and assist you more.

This could be an issue that we’re unaware of with our website, so please Contact Us to let our customer services team know about it. To help us solve the issue for you, please let us know the URL you were trying to view (e.g. https://www.aafiyatmall.com/product/)

We’re not able to specify why payments fail as the payment process involves both our systems and Billplz. In the first instance, you should double-check you’ve entered all the details correctly. If still a problem, you can contact us at Whatsapp Centre +6013-5000 157or email us at [email protected].

We’re really sorry if you’re having problems with our website. Please contact us at WhatsApp Centre +6013-5000 157or email us at [email protected] and our Customer Service team will help and assist you more.